Support Engineer
Support Engineer Responsibilities:
- Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
- Assisting customers with account setup and application installations.
- Ensuring optimal application functionality by configuring networks.
- Troubleshooting IT issues by asking customers targeted questions.
- Providing customers with step-by-step guidance to resolve technical problems.
- Following up on technical queries and providing prompt feedback.
- Prioritizing customer queries and escalating serious technical issues to IT developers.
- Documenting error reports and monitoring performance metrics.
- Relaying application functionality feedback from customers to IT developers.
- Compiling IT instruction manuals and useful IT support resources.
Support Engineer Requirements:
- A bachelor's degree in computer science, information technology, or similar.
- 2-5 years of experience as a support engineer.
- Proficiency in remote desktop and helpdesk software, such as Zendesk.
- Advanced knowledge of IT software, hardware, and network setup.
- Exceptional ability to prioritize and diagnose IT problems.
- Extensive experience in resolving customer IT queries.
- Proficiency in documenting processes and monitoring performance metrics.
- Ability to relay important application feedback to IT developers
- Exceptional written and verbal communication skills.
- Fluent in English
Pertanyaan dari perusahaan
- What's your expected monthly basic salary?
Profil perusahaan
Innovez One Pte Ltd
Innovez One is one of the world’s leading providers of port management software for the world’s busiest ports and towage operators. Innovez One uses digital technology and AI models to optimise and solve complex last-mile port and pilotage challenges. With a vision to automate complex maritime operations for ports, towage and workboat operators worldwide, our team has engineered and developed the marineM platform that helps our users optimize critical maritime resource allocations for their operations.
Innovez One is an international company, headquartered in Singapore with offices in Indonesia and the United Kingdom. We are hiring! We are seeking passionate talents to join our global team who wants to play a pivotal role in changing the maritime tech landscape. Write to us and apply for available positions. We look forward to hearing from you.
Laporkan iklan lowongan ini
- Role descriptions
- Salary insights
- Tools to help you prepare for jobs