Job Description :
- Improve SLA achievement of the services provided
- Manage, maintain and repair all problems related to technology experienced by users, both hardware, software and applications used (For IT assets around 22,000) while the number of core applications is > 10
- Collaboration with all parties to build awareness of the use of data-related technology, virus attacks, application use etc
- Collaboration with all parties in the process of analyzing obstacles or problems to get to the causes
- Ensuring that all devices (hard and software) and applications used meet the standards set by the head office
- Installing, setting and configuring technology devices in locations including the application of new technology
- Report all possibilities that will be potentially dangerous in the use of technology
- Willing to Work on Saturdays
- Placement in Jakarta
Qualifications :
- Minimum Education D3 Diploma, Information Systems, Computer Engineering or equivalent education
- Minimum 1 year experience as IT Service desk, IT Helpdesk
- Experience in IT hardware and software maintenance and troubleshooting
- Understand the incident process / service request log by Ticketing System
- Have good communication skills
- Responsive and Proactive in doing work
- Disciplined and Punctual
- Being able to speak English is preferred
Pertanyaan dari perusahaan
- What's your expected monthly basic salary?
- How many years' experience do you have as an Information Technology Support Role?
- How much notice are you required to give your current employer?
- Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
Profil perusahaan
Metrodata
PT. Metrodata Electronics, Tbk listed its shares on the Indonesia Stock Exchange (IDX) since 1990 (IDX: MTDL) and is one of the leading Information and Communications Technology (ICT) companies in Indonesia. The Company maintains strategic alliances with world-class information technology companies. Currently, the Company has three main business lines, namely: the Distribution Business Unit that handles distribution to dealers, ICT solutions companies, and e-commerce; the Solution Business Unit that provides ICT total solutions from design, implementation, IT Managed Services, to consultation and training; and the Consulting Business Unit that offers innovative business solutions, starting from conceptualizing, defining, commissioning and implementation, to business transformation support.
METRODATA is the only national ICT company listed in Indonesia Fortune 100, and received prestigious awards from some various media, such as Forbes Indonesia’s 50 Best of The Best Companies 2018; Infobank Magazine’s 3rd Infobank 100 Fastest Growing Companies 2018: Category: Commerce, Services and Investments; Warta Ekonomi Magazine’s 4th Indonesia Living Legend Companies Award 2019: Leading ICT Integrator Company Category; Economic Review Magazine’s Indonesia Finance Award 2018: 3rd The Best Indonesia Computer & Device Services Public Company 2018: Category: Finance, Sector: Trade, Services & Investment; Anugerah Perusahaan Tbk Indonesia – V – 2018: Top 3 Computer Services & Appliances Best Public Company in Indonesia in 2018, Sector: Trade, Services, and Investment; and Majalah Investor’s The Best Listed Company 2018 – Electronics Sector.
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